Tuesday, August 04, 2009

Singtel MIO Intermittent Internet Problem

Since last week, the internet has been acting up and is driving me nuts. I have been getting random and intermittent internet problems. To be exact, the irritating "white screen" on both my Firefox and IE8 browsers.

On the worst day, I can't even surf past one page. No matter how many million times I click on the refresh button, the "white screen" remains painted on my screen. The ADSL connection remains alive, but somehow there is a loss of connection in the modem or Singtel's line. I googled up and found out there is a spike of users reporting the same problem since last week. If you are on the Singtel MIO TV bundled broadband and using the 2Wire 2701HGV-E modem/router, you'll most likely have the same problem too. Either the modem is crappy or Singtel's internet routing is bad. I found a temporary solution to it. In your internet options, go to the Network or Connection tab (depending on your browser) and use "proxy.singnet.com.sg" as your proxy and port number "8080". I'm not sure if this method works for others, but mine has been running fine; at least for the moment. This band aid solution is not going to help in the long run. The bottom line is, Singtel better buck up and address this issue rather than skirting around it with their lousy customer support. Give your customers better modem, good technical support and improve your connection! I'm not going to renew the contract nor getting any new products from Singtel until I see improvements in their service.

* if you find this solution helpful, do spread the news to other singtel broadband users.


Anonymous said...

i've been facing the same issues.... it's driving me nuts too.

Anonymous said...

I am facing the same issue for past few days too!!!!!!
switching to MIO plan was a totally bad decision!!

Anonymous said...

Same issue here. Found your blog while Googling it. This is why I dumped Starhub early this year and switch to Singtel.... Singapore ISPs suck!

Cardin Lee said...

I don't know which Telco is the best now. Originally Singtel seemed to be the best, especially if you're using PvP a lot. But now Singtel has such horrible stability in their Internet Connection. In the morning when everyone's at school or work the Internet is the smoothest. Then afternoon and midnight is the worst. I think Singtel has overstretched its data capacity with MioTV and the flurry of signups for ESPN. Haiz. I am considering Starhub when my contract ends.

saffie730 said...

My Problem only 2nd mio TV Box issues.Internet on Fibre and 1st mio TV had no issues.

My 2nd Mio TV Box has been rebooting continuously and Blank Screen Problem.

1st thing is 2nd Set-Top Box Auto Restarted 3 times
2nd thing is 2nd Box went Recovery Mode with “Gear” icon.
3rd thing is Watching Astro Prima or Ria or CNA,images will went off with a black screen.
4th thing is Changing channels will Super lag.